Bamboo Airways Accelerates Technology-Based Recovery In Partnership With IBS Software
Hanoi, Vietnam, October 5, 2021 / PRNewswire / – Vietnamese private airline Bamboo Airways works with IBS Software to power its fast-growing Passenger Service System (PSS) and Bamboo Club loyalty program, while continuing to focus on post-crisis recovery and improving the digital customer experience.
With from Vietnam pandemic under control and travel industry growth at hand, Bamboo Airways resumes plans to meet ambitious goals. This year, the goal is to increase its fleet to more than 40 aircraft while expanding its services in the United States, Europe and around Asia Pacific.
As the needs of travelers evolve, digital touchpoints become ubiquitous and personalization more pervasive. Adopting new technologies is even more essential and for the airline it means working to become the first digitized airline in the region.
“Bamboo Airways has leveraged technology to improve the customer experience and optimize the airline’s resources. Bamboo Airways will continue to modernize and innovate, in line with our motto “Putting customers at the center of business”, to speed up the process and become a 5 star international airline, “says Hoang Ngoc Thach, Deputy Commercial Director of Bamboo Airways.
Since he started operating in January 2019, Bamboo Airways adopted iFly Res from IBS Software, an omnichannel Software as a Service (SaaS) commerce platform, to underpin its PSS. Bamboo Airways deployed iFly Res, one of the world’s first New Delivery Capacity (NDC) compliant PSS systems, to power functions such as passenger reservations, flight schedules and control, inventory control , fares and ticketing, and departure control.
Building on Successful Partnership, Bamboo Airways Also Selects IBS Software’s iFly Loyalty Platform To Fuel Its Rapid Growth Bamboo Club and achieve its objective of offering a solid commercial loyalty proposition. Bamboo Club offers four rewarding membership levels – Emerald, Gold, Diamond and First – offering exclusive privileges such as earning and redeeming points on all services offered by Bamboo Airways, and select services offered by partners. from Bamboo Club, priority arrangements in the event of flight irregularities, priority seat selection and free upgrades to Bamboo Plus or Bamboo Business.
Together, the iFly Loyalty and iFly Res platforms provide Bamboo Airways with an integrated digital platform to manage everything from passenger information to loyalty memberships that will not only enable efficient day-to-day operations, but also minimize leakage of goods. revenues and the impact of service delivery failures in the event of a disruption.
“A passenger service system is the backbone of an airline, supporting all transactions between a carrier and its customers, and selecting the right partner is one of the most critical decisions for any airline. We are proud that Bamboo Airways has recognized IBS Software as the ideal partner to support their operations and help them thrive in a competitive market, ”said David Friderici, Head of Air Passenger Solutions, IBS Software.
“We are also delighted to extend our support for Bamboo Airways’ growing loyalty program, which is a testament not only to the strength of our technology, but also to the depth of our experience working with airlines of all sizes and sizes. of our commitment to driving their successes, “he continues.” Bamboo Airways is on an aggressive growth path and IBS Software is delighted to be a part of that journey. “
Bamboo Airways, member of the FLC group, a multi-industry conglomerate of Vietnam, is positioned as a five-star carrier offering premium service at competitive rates. He currently flies on 60 domestic routes. In 2020, it carried more than seven million passengers to represent a 20% market share, and hopes to increase it to 30% this year.
About the IBS software
IBS Software is a leading provider of SaaS solutions for the global travel industry, managing critical operations for customers in the aviation, travel, cruise and hospitality industries. IBS Software’s solutions for the aviation industry cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programs, personnel travel and air cargo management. IBS Software also operates a real-time B2B and B2C distribution platform providing hotel room inventory, rates and availability to a global network of companies and hospitality channels. For the tours and cruise industry, IBS provides a comprehensive, customer-centric digital platform that covers solutions ashore, online and onboard. IBS Software is a Blackstone portfolio company and operates from 15 offices around the world. Further information can be found at https://www.ibsplc.com/
About Bamboo Airways
Bamboo Airways is the leading airline in Vietnam aimed at providing 5-star oriented services, with the core value of hospitality and professionalism. Bamboo Airways currently operates more than 60 domestic and international routes, the largest scale in the Vietnam aviation industry.
Its quality of service is recognized by consumers and media across the country and around the world with customer satisfaction ratings reaching 4.5 out of 5. Vietnam the aviation industry in terms of on-time performance for three consecutive years from 2019 to 2021. Bamboo Airways has been voted Best Service Airline in Vietnam, the preferred transporter of golfers Vietnam, the asia leading regional airline. The airline successfully operated the first connecting special authorization flight Vietnam and the United States, laying a solid foundation for the planned launch of non-stop commercial flights between two countries. For more information, please visit: https://www.bambooairways.com
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