Unable to start save error in Intel Graphics Command Center


Some PC users report having an issue with the screen recording feature of the Intel Graphics Command Center. The recording function does not work and displays Unable to start streaming (unknown error) or in another case display Unable to start recording. This article is intended to help affected users with the most appropriate solutions to resolve this issue.

When you encounter this error, the following error message appears at the error prompt;

Unable to start recording

Undefined behavior. Please update your graphics driver and make sure there is no VPN / firewall when streaming.

Unable to start recording – Intel Graphics Command Center error

To repair the Unable to start recording – Intel Graphics Command Center error on your Windows 11/10 PC, you can try our recommended solutions below in no particular order and see if that helps solve the problem.

  1. Check Intel Graphics Command Center compatibility
  2. Disable VPN (if applicable)
  3. Disable the firewall (if applicable)
  4. Update graphics driver
  5. Clean installation of the graphics driver
  6. Install the graphics drivers from the PC manufacturer
  7. Update Intel Graphics Command Center
  8. Contact Intel Support

Let’s take a look at the description of the process involved regarding each of the solutions listed.

1]Check Intel Graphics Command Center compatibility

The Intel Graphics Command Center may not be fully compatible with your Windows 11/10 computer, as there are some requirements to be able to use it properly, as you can see below:

  • 6th Generation or Newer Intel Core Platforms
  • Windows 10 version 1709 or higher
  • Minimum Windows 10 DCH Intel® Graphics Driver Version

If your PC meets the above requirements, but the Unable to start recording or could not start streaming the problem is not resolved, try the next solution.

2]Disable VPN (if applicable)

As stated on the error prompt, to make sure that there is no VPN while streaming, you will need to disable the VPN that you have run on your system.

A VPN client or proxy server can trigger this error due to some kind of interference that ends up blocking communications between your Windows 11/10 client computer and Intel Graphics Command Center. In this case, you can try uninstalling your VPN software through the Settings app on Windows or remove any proxy server from your computer and see if that fixes the problem.

3]Disable the firewall (if applicable)

Also, as shown in the error prompt, to make sure there is no firewall while streaming, you will need to turn off the firewall (especially the firewall / third-party security software) that you use on your system. You can also make sure that the Intel Graphics Command Center application is allowed through Windows Firewall. Refer to the manual for instructions on the third party dedicated firewall.

To turn off your antivirus software, locate its icon in the notification area or the system tray of the taskbar (usually in the lower right corner of the desktop). Right click on the icon and choose the option to disable or quit the program.

4]Update the graphics driver

This solution requires that you update the graphics driver using Intel Driver & Support Assistant.

You can also either update your drivers manually through Device Manager or get driver updates from the Optional Updates section under Windows Update.

However, if the latest drivers are installed, you can roll back the driver or download and install an older version of the drivers.

5]Clean the graphics driver installation

To perform a clean install / cleanup of a driver on Windows 11/10, follow these steps:

  • Make sure you have the latest installer for the driver you are going to install.
  • Right click Start and click Applications and Features and uninstall all the applications associated with the drivers that you are going to reinstall.
  • Restart your machine using Start> Power> Restart.

Do not use the power button on your machine. This button is often associated with the “standby” function and does not have the same purpose. Restarting your machine will erase any running processes that may be related to files in temporary folders.

  • Delete any temporary installation files for the device driver.
  • Right click Start and click Device Manager.
  • Click on Seen and click Show hidden devices (Note: this will reveal many devices that are no longer connected to your machine, as well as devices that should not be touched. If in doubt, leave it alone).
  • Find the device for which you are uninstalling or reinstalling the driver.
  • Right-click on the device and click Uninstall.
  • Check the box for Remove the driver software for this device, if the option exists.
  • Click it Uninstall button.
  • Uninstall all duplicates from this device, even if they are grayed out.
  • Once Device Manager has finished uninstalling the drivers, click on the light blue button Check for hardware changes at the top of Device Manager. The device will probably reappear. If there were more than one, only one should appear.
  • Repeat the uninstall step until you no longer see the option to Remove the driver software for this device. At this point, you have removed all installed drivers from the driver store. If Windows has a default driver, it will always reinstall that driver, but you can usually leave that driver in place because it ships with Windows.
  • Restart your machine once more.
  • Run the installer for the latest drivers.

You can also use the display driver uninstaller for AMD, INTEL, and NVIDIA drivers to uninstall the graphics driver.

6]Install the graphics drivers from the PC manufacturer

Intel recommends installing the graphics driver provided by the manufacturer of the Windows computer, as this driver has been customized by them to work with your specific platform.

7]Update Intel Graphics Command Center

This solution requires you to update the Intel Graphics Command Center program and see if that helps. Alternatively, you can uninstall the app (preferably use a third-party software uninstaller) through the Settings app on your Windows PC, then download and reinstall the most recent version of the app on your Windows 11 computer / 10.

If the update did not work, try the BETA version of Intel Graphics Command Center, as the beta version is known to support this feature for screen recording.

If the problem persists, try the next solution.

8]Contact Intel support

If at this point nothing has worked for you, you can contact Intel Support and reproduce the issue you are having.

To reproduce the issue that you are having on your Windows 11/10 PC, follow these steps:

  • Start Intel Graphics Command Center.
  • Go to Support tab> System diagnostics.
  • Then download Intel SSU (System Support Utility) and save the application on your computer.
  • Open the SSU app.
  • Check the All check box.
  • Click on To analyse to view system and device information. The Intel SSU is by default the Summary view on the exit screen after the scan.
  • Now click on the menu where it says Summary to switch to Detailed view.
  • To save your scan, click Next and click to safeguard.

To note: To attach a file, you must click on the To attach option in the lower left corner of the answer box.

Hope one of these solutions will work for you.

How do I get the Intel graphics settings?

To access Intel graphics settings, you can follow these instructions: right click on the Windows desktop and select Graphics Properties. You can also launch the Intel HD Graphics Control Panel tool from your Start menu. Click on the 3D icon when the control panel window appears to access the 3D graphics settings on your Windows 11/10 PC.

How do I reset my Intel Graphics Control Panel?

To reset the Intel Graphics Control Panel, you can follow these instructions: Right click on your desktop and select Graphics Properties. Click 3D. Click Restore Defaults.

Similar article: This app cannot open, see Windows Store for more information on Intel Graphics Command Center.

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