Workarounds for Administrator Passwords and Blocked Email | Patrick Marshall Q&A

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Question: I bought an HP Pavilion PC from my boss when he retired. It works under Windows 10. I created my own user profile and it worked fine. However, I recently bought a new Seagate external hard drive and during installation it asked for an administrator password to allow the program to make changes to the computer. I don’t know what his password was and unfortunately my old boss passed away last month. Is there a job around? Or am I stuck unable to download new software?

Kevin howard

A: Fortunately, there is a workaround.

You can download and install a free program called Passfab 4WinKey. This program will guide you through creating a bootable floppy disk on CD or USB key. Then start the computer using this drive. 4WinKey provides instructions for interrupting your computer’s startup sequence so that you can specify the startup disk you just created as the location to boot from.

Finally, you can create a new administrator password.

You will find 4WinKey here: https://www.passfab.com/windows-10/windows-10-forgot-admin-password.html

I tried the program and it worked as advertised.

Question: I am using Windows 10 and Live Mail on a Toshiba Satellite laptop that is about 7-8 years old. Moreover, I am not a tech wizard. With a particular contact, and occasionally with others, I receive a notification in Live Mail informing me that an email I have sent is undeliverable even though it appears in my “sent” file. Tracking by other means verifies that my message has not been received. I have confirmed the correct contact address, but I still have the problem. It seems that this happens more often when the intended recipient uses their phone to send emails. No suggestion?

Dave Savage, Lopez Island

A: There are two main causes of email blocking. First, your email may have been marked as spam and rejected by the recipient’s email server. This often happens to non-spam emails if they contain content that reads as spam or contains links to locations that have been marked as spam related. You can check these emails for free by testing GlockApps, which you can find at https://glockapps.com.

The second main cause of email blocking is that your email service’s server is blocked by the recipient’s server. If you know the recipient’s email service, you can contact them directly to find out if you are blocked and how to unblock them.

Question: During a Microsoft Teams meeting, my microphone disappeared. While it was active, I suddenly got a message that my microphone could not be found. I assumed this was a teams issue until I had the same issue on Zoom. I tried several solutions but couldn’t find the internal microphone in Device Manager or through Sound and Hardware in Control Panel. I’m not a seasoned computer user, so I don’t even know if this is a hardware or software issue. I don’t know what my next steps should be.

Karen johnsen

A: If you can’t find the microphone listed in Device Manager, the first thing to try is to launch the Sound utility in Control Panel. Click on the Recording tab. Then right click below the device list and make sure there is a check mark next to “Show disabled devices”. If your microphone appears, turn it on.

If the microphone does not appear or the problem persists, you will need to reinstall the microphone drivers.


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